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FAQs

Frequently Asked Questions

GENERAL QUESTIONS


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What's with the name Frag Out?

In the military when someone throws a grenade they yell Frag Out to let everyone else know to take cover. We went with the name to represent the attitude that service members and first responders have when faced with danger. We tend to have the mentality to run towards the danger, without hesitation. "When In Doubt, Frag Out!!"

What are you guys about?

At Frag Out, we not only produce the most comfortable custom apparel, but we strive to give back to the veteran community. Our goal, as we grow and hire veterans, is to create an environment of camaraderie that veterans can connect with from their time in service. By doing so we want to provide local veterans with a smoother transition from military service while they find their new mission in life.

We want our products to represent the brotherhood we loved while serving and the patriotism we have for the country we served. 

What's your back story?

After serving 13 years in the U.S. Air Force, Nicholas Franz, CEO of Frag Out Clothing Company, began his transition to civilian life. Like many veterans, Nick’s plan was simple, get a job and use his leadership skills to help a company.

That plan turned out to be more challenging than anticipated as companies wanted specific job related experience. So, Nick opted to use his G.I. Bill and go back to school to earn a marketing degree from Drexel University, where he caught the entrepreneur bug.

After a lot of research and personal reflection, Nick not only wanted a business that would support his young family but would also spark his passion and be self-funded, as well as a company that could help others struggling with their career and the transition to civilian life.

Frag Out Clothing Company was born in 2015. 


Do you guys make custom shirts?


Yes, just 
Contact Us and we work with you to get you what you are looking for.

 

What does your flag design mean on the sleeve of your shirts?

The American flag is worn on the right shoulder with the union facing forward by many service members. The silhouette represents all those who are willing to stand in front of it and defend it and our country.

Why do you guys use PayPal as your form of payment?


We use PayPal because it is well known and a very secure method of payment.

Do I have to have a PayPal account to buy merchandise from you?


No. You do not need to create an account. You can complete your order as a guest and it will be just as secure.

How do I know what size shirt to buy?

The Mens Next Level 60/40 blend shirts are slightly fitted, which make them feel slightly smaller. Plus sizes are +$2.00.

Our Ladies shirts are form fitting and run small. If you are questioning what size to get, you should go with the larger size. It doesn’t mean you're larger, it means our shirts are a little smaller. You’re perfect.


Do I have to pay sales tax?

The great state of Pennsylvania only makes us charge sales tax to Pennsylvania orders. Sorry PA people.

How should I care for my item?


We recomend that you wash all your cloths in cold water and dry with low heat or hang dry. Heat is bad for any type of clothing. No Bleach. It may be beneficial to turn your shirts inside out when washing to prolong the life of the print. 

 Do you guys love America and Freedom?

YES!!

Bacon?


YES!! Who doesn't love bacon?!

Guns?


YES!!

Terrorists?


FUCK NO!! AMERICA!!

A10’s?


Bbbrrrrrrrttttttt!! YES!!

 

SHIPPING

Where do you guys ship to?


Currently we ship to all 50 states, all U.S. territories, and APO addresses. 'Merica!!

How do you calculate shipping?


We like to make things as simple as possible, so we offer FREE Shipping on every order.

How long will it take to get my order?


Most orders are shipped out within 24 to 72 hours from the time we receive them and are shipped out through USPS, which should take 2 to 5 business days to get to you in the continental U.S. For orders outside the U.S. shipping times will vary depending on location. Once your order leaves our position it is up to USPS to make the magic happen.

 

RETURNS


What do I do if I notice a defect in my shirt when I receive it?


Just mail the product back and we will exchange it at no additional cost. Our products are put through a high quality inspection and if we missed something we will make it right.

I broke the law and decided to run from the cops. My shirt got ripped while jumping a fence, will you guys replace my shirt?


No. Stop breaking the law and running from the cops.

I was in combat and had to use my shirt as a tourniquet to save my Battle buddy, will you replace my shirt?


Fuck yeah!! Hope your buddy has a fast recovery and keep on kicking ass!


Contact


How do I contact you guys?


You can use the form on our Contact Us page
or email us at Contact@fragoutcc.com

 

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